We are looking forward to welcoming you as our guest in our hotel! Here is some information for you.
Our prices are calculated per person. Unclaimed services which would have been booked will not be refunded. Cancellations of reservations will only be accepted in written form. A free cancellation is possible until 2 weeks before your date of arrival. After that, we will charge 80 percent in case of bed and breakfast, 70 percent in case of half board and 60 percent in case of full board. This also applies to late arrivals or premature departures.

Appointments in our Wellness and Beauty center can be cancelled up to 24 hours before. If the cancellation takes place later, we will charge 70 percent of the actual costs. It is possible to pay your bill with an EC card or to pay cash. We accept VISA Card and MasterCard.

The rooms will be available to guests from 2 pm on the day of arrival. We request to be notified in case of arrivals after 6 pm. Please leave the room by 10 am at the latest on your day of departure. Thank you!

Any damage caused has to be replaced.

Please inform us about any complaints during your stay, if possible on the same day. Complaints which are made after the departure or the invoice will not be traceable.

Every ordered drink that is booked has to be countersigned by the guest.